Privacy Policy for MemberAssistant.ai
1. Introduction
MemberAssistant.ai (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website and services. By using our platform, you consent to the practices described herein.
2. Information We Collect
We may collect the following types of information:
a. Personal Data:
Name, email address, phone number, job title, organisation, and other information you provide when registering, creating an account, or using our services.
b. Usage Data:
Information about your interactions with our website and services, including IP address, browser type, pages visited, time spent on the site, and access times.
c. Payment Information:
If you make purchases or subscribe to services, payment details are collected securely via third-party payment providers.
d. AI Interaction Data:
Data generated or collected by our AI-powered features, including your queries and responses, to provide personalised recommendations and support.
3. How We Use Your Data
We use your personal data for the following purposes:
To provide, manage, and improve our services.
To administer your account and deliver customer support.
To process payments and manage subscriptions.
To communicate updates, newsletters, and marketing (with your consent).
To comply with legal obligations and prevent fraud.
To generate anonymised insights and reports through AI for service optimisation.
4. Legal Basis for Processing
We process personal data under the following legal bases:
Consent (where you have agreed to receive communications or use specific features).
Contractual necessity (to provide requested services).
Legitimate interests (to improve services and prevent fraud).
Legal obligations (to comply with applicable laws and regulations).
5. Sharing and Disclosure
We will not sell or rent your personal data. We may share information with:
Service Providers: Companies assisting us with payment processing, hosting, analytics, or AI services.
Legal Authorities: Where required by law or to protect our rights and property.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
All third-party service providers are required to comply with data protection laws.
6. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, track usage, and improve our services. You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When data is no longer required, we securely delete or anonymise it.
8. Your Rights
Under UK GDPR and EU data protection laws, you have the following rights:
Right to access, correct, or delete your personal data.
Right to withdraw consent at any time.
Right to object to or restrict certain processing activities.
Right to data portability.
Right to lodge a complaint with a supervisory authority.
Requests can be made by contacting us at .
9. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
10. International Transfers
Where personal data is transferred outside the UK or EU, we ensure adequate safeguards are in place, such as standard contractual clauses, to protect your rights.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email:
Address: Unit 7, Distillery Brae, Derry/Londonderry, BT47 6AN
Last Updated: 13/09/2025