Terms and Conditions for MemberAssistant.ai

1. Introduction

Welcome to MemberAssistant.ai (“we”, “our”, “us”). These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with and be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree, you must not use our services.

2. Services Provided

MemberAssistant.ai provides AI-powered membership management and engagement solutions for chambers of commerce, associations, and other organisations. Our services include:

• Membership Management: Automating renewals, invoicing, and compliance.

• Member Portal: Providing access to directories, events, forums, and resources.

• AI Assistance: Offering personalised recommendations, support, and insights.

• Data Analytics: Generating anonymised reports to improve member engagement and retention.

3. User Obligations

As a user, you agree to:

• Provide accurate, complete, and up-to-date information.

• Use our services in compliance with all applicable laws and regulations.

• Avoid any activity that could harm the platform, other users, or our services.

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use or security breach.

5. Data Protection and Privacy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using MemberAssistant.ai, you consent to the collection and processing of your information as described in our Privacy Policy.

6. Intellectual Property

All content, software, designs, and materials on MemberAssistant.ai are owned by us or our licensors and are protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without prior written permission.

7. Acceptable Use

You agree not to:

• Use the platform for any unlawful or malicious purposes.

• Upload, transmit, or distribute harmful content, including malware or viruses.

• Interfere with the functionality or security of the platform.

8. Payments and Subscriptions

Where services require payment, you agree to pay all applicable fees and taxes. All payments are processed securely via authorised third-party providers. Refunds, if applicable, will be handled according to our subscription and cancellation policies.

9. Termination

We may suspend or terminate your access if you violate these Terms. You may also terminate your account at any time by contacting us. Termination does not relieve you of obligations incurred prior to termination.

10. Limitation of Liability

To the fullest extent permitted by law, MemberAssistant.ai shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including loss of data, profits, or business opportunities.

11. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a “Last Updated” date. Continued use of the services constitutes acceptance of the revised Terms.

13. Contact Us

For questions or concerns regarding these Terms, please contact us at:

Email:
Address: Unit 7, Distillery Brae, Derry/Londonderry, BT47 6AN

Last Updated: 13/09/2025